Privacy Policy
Last updated: March 2026
Crowd Marketing Limited, trading as crowd., is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains who we are, how we collect and use personal data, your rights in relation to that data, and how to contact us if you have any questions or concerns.
This policy applies to personal data we collect through our website at crowdmarketing.co.uk, through our business enquiry and contact processes, and in the course of providing our services to clients.
1. Who We Are
Crowd Marketing Limited is the data controller responsible for your personal data.
Registered name: Crowd Marketing Limited
Trading name: crowd.
Registered address: 21 Manor Park Gardens, Edgware, Middlesex, HA8 7NB
Company registration number: [INSERT COMPANY REGISTRATION NUMBER]
VAT registration number: [INSERT WHEN REGISTERED]
Email: info@crowdmarketing.co.uk
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at info@crowdmarketing.com.
2. What Personal Data We Collect
2.1 Data you provide to us directly
When you contact us via our website, book a consultation, enquire about our services, or engage us as a client, we may collect:
Your name and job title
Your company name and business address
Your email address and telephone number
Information about your business, marketing challenges and requirements that you share with us
Payment and billing information where relevant to a client engagement
Any other information you choose to share with us in correspondence or during consultations
2.2 Data we collect automatically
When you visit our website, we may automatically collect certain technical data, including:
Your IP address and browser type
Pages visited and time spent on our website
Referring website or search terms used to find us
Device and operating system information
This data is collected through cookies and similar tracking technologies. Please see our Cookies section below for more information.
2.3 Data we receive from third parties
We may receive information about you from third-party platforms such as LinkedIn where you have made your professional information publicly available or where you have contacted us through those platforms.
3. How We Use Your Personal Data
We use your personal data for the following purposes and on the following legal bases:
3.1 To respond to enquiries and provide our services
Legal basis: Legitimate interests / Performance of a contract. We use your contact details and business information to respond to your enquiries, provide quotations, and deliver the fractional CMO, consultancy and mentoring services you have engaged us for.
3.2 To manage our client relationships
Legal basis: Performance of a contract. We use your data to manage our ongoing client engagements, including invoicing, scheduling, communication and delivery of agreed services.
3.3 To send marketing communications
Legal basis: Legitimate interests / Consent. Where you have subscribed to our newsletter or marketing updates, or where we have an existing business relationship with you, we may send you information about our services, insights and blog content. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us at info@crowdmarketing.com.
3.4 To improve our website and services
Legal basis: Legitimate interests. We use anonymised and aggregated data about how visitors use our website to understand what is working well and to improve the user experience.
3.5 To comply with legal obligations
Legal basis: Legal obligation. We may be required to retain certain data for tax, accounting or regulatory purposes, or to respond to lawful requests from authorities.
4. How Long We Keep Your Data
We will only retain your personal data for as long as is necessary for the purposes for which it was collected, or as required by law.
For prospective clients who enquire but do not engage our services, we will retain your data for up to 12 months from your last contact with us.
For active and former clients, we retain relevant data for up to 6 years following the end of the engagement, in line with our legal and accounting obligations.
Marketing subscription data is retained until you unsubscribe or withdraw consent.
When personal data is no longer required, it will be securely deleted or anonymised.
5. Who We Share Your Data With
We do not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary:
Technology and software providers we use to run our business, including email platforms, website hosting, CRM and invoicing software. These providers act as data processors on our behalf and are only permitted to process your data in accordance with our instructions.
Professional advisers including accountants, solicitors and insurers, where necessary for the running of our business.
Subcontractors or associates engaged to assist in delivering specific services, who are bound by appropriate confidentiality and data protection obligations.
Regulatory or law enforcement bodies where we are required to do so by law.
All third parties we work with are required to handle your data securely and in accordance with applicable data protection legislation.
6. International Data Transfers
We primarily operate within the United Kingdom and store data with UK-based service providers where possible. Where any personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, such as standard contractual clauses or adequacy decisions.
7. Cookies
Our website uses cookies to distinguish you from other users, improve your experience, and help us understand how visitors use our site. Cookies are small text files placed on your device by your web browser.
7.1 Types of cookies we use
Strictly necessary cookies: Required for the website to function. These cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our website. We use this information to improve our site. These cookies collect anonymised information.
Marketing cookies: Used to track visitors across our website and third-party platforms to enable us to display relevant content. These are only placed with your consent.
7.2 Managing cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. You can also manage your cookie preferences through the cookie consent tool on our website.
8. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
Right of access: You have the right to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to erasure: You have the right to request that we delete your personal data in certain circumstances.
Right to restrict processing: You have the right to request that we restrict how we use your data in certain circumstances.
Right to data portability: Where we process your data by automated means on the basis of your consent or a contract, you have the right to receive your data in a structured, commonly used format.
Right to object: You have the right to object to our processing of your data where we rely on legitimate interests as our legal basis, including for direct marketing purposes.
Rights in relation to automated decision-making: You have the right not to be subject to decisions made solely by automated processing that have a significant effect on you. We do not carry out automated decision-making.
To exercise any of these rights, please contact us at info@crowdmarketing.com. We will respond to your request within one month. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.
If you are not satisfied with how we have handled your data or responded to your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include secure storage of data, restricted access controls, and use of reputable third-party service providers with appropriate security standards.
While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at info@crowdmarketing.com.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the ICO in accordance with our legal obligations.
10. Third Party Links
Our website may contain links to third-party websites, including social media platforms and partner organisations. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal data.
11. Children's Privacy
Our website and services are directed at business professionals and are not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us at info@crowdmarketing.co.uk and we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically. Where changes are material, we will take steps to notify you directly where we hold your contact details.
Crowd Marketing Limited
Registered in England and Wales
Registered address: 21 Manor Park Gardens, Edgware, Middlesex, HA8 7NB
Company registration number: [INSERT] | VAT number: [INSERT WHEN REGISTERED]
info@crowdmarketing.co.uk | crowdmarketing.co.uk