Terms & Conditions
Last updated: March 2026
Please read these Terms and Conditions carefully before engaging the services of Crowd Marketing Limited. By instructing us to provide services, you agree to be bound by these Terms and Conditions.
1. Company Information
Crowd Marketing Limited is a company registered in England and Wales.
Registered address: 21 Manor Park Gardens, Edgware, Middlesex, HA8 7NB
Company registration number: [INSERT COMPANY REGISTRATION NUMBER]
VAT registration number: [INSERT VAT NUMBER WHEN REGISTERED]
Email: info@crowdmarketing.com
2. Definitions
In these Terms and Conditions:
"Company" means Crowd Marketing Limited, trading as crowd.
"Client" means the individual, company or organisation engaging the Company for services.
"Services" means the fractional CMO leadership, marketing consultancy and team mentoring services provided by the Company as agreed in a Statement of Work or engagement letter.
"Statement of Work" or "SOW" means the document or written agreement setting out the scope, deliverables, timescales and fees for a specific engagement.
"Retainer" means an ongoing arrangement under which the Client engages the Company for a fixed number of days per month at an agreed monthly fee.
"Deliverables" means any materials, strategies, reports, frameworks or other outputs produced by the Company in connection with the Services.
3. Engagement and Scope of Services
3.1 All engagements will be confirmed in writing via a Statement of Work or engagement letter, which will set out the agreed scope, fees, timescales and any specific terms applicable to that engagement.
3.2 Any changes to the agreed scope of services must be agreed in writing by both parties before additional work commences. The Company reserves the right to charge additional fees for work that falls outside the agreed scope.
3.3 The Company will provide the Services with reasonable skill, care and diligence consistent with professional standards in the marketing industry.
3.4 The Company may engage subcontractors or associates to assist in delivering the Services where appropriate, provided that the Company remains responsible for the quality of all work delivered.
4. Fees and Payment
4.1 Fees for Services will be set out in the relevant Statement of Work or engagement letter.
4.2 The Company will issue invoices in accordance with the agreed payment schedule. For Retainer engagements, invoices will typically be issued monthly in advance.
4.3 Payment is due within 14 days of the invoice date unless otherwise agreed in writing.
4.4 The Company reserves the right to charge interest on overdue invoices at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, from the date payment became due until the date of actual payment.
4.5 The Company reserves the right to suspend Services in the event that invoices remain unpaid beyond 30 days from the due date, without prejudice to any other rights or remedies available.
4.6 All fees quoted are exclusive of VAT unless otherwise stated. VAT will be charged at the prevailing rate where applicable.
4.7 The Company reserves the right to review and adjust its fees on an annual basis. Clients will be given no less than 30 days written notice of any fee changes affecting an ongoing Retainer engagement.
5. Retainer Engagements
5.1 Retainer engagements will commence on the date agreed in the Statement of Work and will continue on a rolling monthly basis until terminated by either party in accordance with these Terms.
5.2 Either party may terminate a Retainer engagement by giving no less than 30 days written notice to the other party.
5.3 Retainer days are provided on a use-it-or-lose-it basis within each calendar month unless otherwise agreed in writing. Unused days do not roll over to subsequent months.
5.4 The Client may request an increase or decrease in the number of monthly Retainer days, subject to availability and agreement by both parties in writing.
6. Project and Consultancy Engagements
6.1 For fixed-scope project engagements, the fees, deliverables, timescales and payment milestones will be set out in the relevant Statement of Work.
6.2 Where a project is delayed due to circumstances outside the Company's reasonable control, including delayed provision of information, materials or approvals by the Client, the Company reserves the right to adjust timescales and, where appropriate, fees accordingly.
6.3 If the Client wishes to cancel a project engagement after work has commenced, the Client will be liable for fees in respect of all work completed up to the date of cancellation, plus any reasonable costs or commitments already incurred by the Company on the Client's behalf.
7. Team Mentoring Services
7.1 Team mentoring services will be provided on the basis agreed in the relevant Statement of Work, which will set out the number of sessions, format, participants and fees.
7.2 Sessions cancelled by the Client with less than 48 hours notice may be charged at the full session rate at the Company's discretion.
7.3 The Company will use reasonable endeavours to reschedule sessions cancelled by either party with adequate notice.
8. Client Obligations
8.1 The Client agrees to provide the Company with timely access to all information, materials, personnel and systems reasonably required to deliver the Services.
8.2 The Client agrees to appoint a named point of contact who has authority to provide instructions and approvals on behalf of the Client.
8.3 The Client acknowledges that the quality and timeliness of the Services may be affected where the Client fails to meet its obligations under this clause.
8.4 The Client warrants that any materials, data or information provided to the Company for use in connection with the Services does not infringe the rights of any third party and complies with all applicable laws and regulations.
9. Intellectual Property
9.1 All intellectual property rights in Deliverables created by the Company specifically for the Client under a paid engagement will, upon receipt of full payment, vest in the Client.
9.2 The Company retains ownership of all methodologies, frameworks, tools, templates and pre-existing intellectual property used in the delivery of Services. Where such materials are incorporated into Deliverables, the Company grants the Client a non-exclusive, perpetual licence to use them for the Client's internal business purposes.
9.3 The Client grants the Company a non-exclusive licence to use the Client's materials, data and information solely for the purpose of delivering the Services.
9.4 The Company reserves the right to reference the Client's name and the nature of the engagement as part of its portfolio and marketing materials, unless the Client requests otherwise in writing.
10. Confidentiality
10.1 Both parties agree to keep confidential all information disclosed by the other party in connection with the engagement that is identified as confidential or that a reasonable person would understand to be confidential in nature.
10.2 This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, or that the receiving party is required to disclose by law or regulation.
10.3 The confidentiality obligations in this clause will survive the termination of the engagement for a period of two years.
11. Data Protection
11.1 Both parties agree to comply with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
11.2 Where the Company processes personal data on behalf of the Client in the course of delivering Services, the parties will enter into a data processing agreement as required by applicable legislation.
11.3 The Company's Privacy Policy, available on the crowd. website, sets out how the Company collects and processes personal data.
12. Limitation of Liability
12.1 The Company will not be liable to the Client for any indirect, consequential, special or punitive loss or damage, including but not limited to loss of profits, loss of revenue, loss of business, loss of data or damage to reputation, arising from or in connection with the Services.
12.2 The Company's total aggregate liability to the Client in respect of any engagement, whether arising in contract, tort (including negligence) or otherwise, will not exceed the total fees paid by the Client to the Company under the relevant Statement of Work in the twelve months preceding the event giving rise to the claim.
12.3 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
12.4 The Company provides strategic marketing advice and leadership. The Client remains solely responsible for all business decisions taken in reliance on the Company's advice or Deliverables.
13. Termination
13.1 Either party may terminate an engagement immediately by written notice if the other party commits a material breach of these Terms and Conditions that is not remedied within 14 days of written notice requiring remedy.
13.2 Either party may terminate an engagement immediately by written notice if the other party becomes insolvent, enters administration, is wound up, or makes any arrangement with its creditors.
13.3 On termination of an engagement for any reason, the Client will pay all outstanding fees for Services rendered up to the date of termination and any reasonable costs incurred by the Company on the Client's behalf.
13.4 Clauses relating to confidentiality, intellectual property, data protection and limitation of liability will survive the termination of any engagement.
14. General
14.1 These Terms and Conditions, together with the relevant Statement of Work, constitute the entire agreement between the parties in relation to the Services and supersede all prior agreements, representations and understandings.
14.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
14.3 The Company reserves the right to update these Terms and Conditions from time to time. Clients will be notified of material changes. The current version will always be available on the crowd. website.
14.4 These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
14.5 No failure or delay by either party to exercise any right or remedy under these Terms and Conditions will constitute a waiver of that right or remedy.
14.6 These Terms and Conditions do not create any partnership, joint venture, agency or employment relationship between the parties.
Crowd Marketing Limited
Registered in England and Wales
Registered address: 21 Manor Park Gardens, Edgware, Middlesex, HA8 7NB
Company registration number: [INSERT] | VAT number: [INSERT WHEN REGISTERED]
info@crowdmarketing.co.uk | crowdmarketing.co.uk